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| Private Branch Exchange (PBX) and VoIP Technologies |
Voice over IP (VoIP) Technology made its first stepping stone when Internet came into picture. It has helped various business houses and individual in different ways like cutting costs, cheap communication, globalization and transparency.
Sync Solutions have a focused practice group working specifically on these technologies and have prior experience in engaging with clients and delivering the complete life-cycle of the solution deployment, including;
Consulting and design
System implementation and integration
Managed services
Audit and reengineering
Through focused CoE (Center of Excellence) initiatives, project engagements and years of experience, Sync Solutions has specialization in many of the call center applications including; IVR self service, CTI application development, CTI-CRM integration, customer interaction and experience management solutions and the call center management solutions.
The practice has three core focus areas:
- Enterprise Telephony: Here the practice concentrates on providing voice telephony solutions to enterprise. This also includes unified messaging solutions. Under this focus area, Sync Solutions helps its clients set up VoIP-based voice networks and migrate from legacy TDM-based voice solutions to state-of-the-art VoIP-based telephony solutions.
- Unified Communication: In this area, Sync Solutions provides solutions that transform the way organizations communicate. These solutions are SIP based, presence enabled and provide secure IM, peer to peer and multi party audio and video communications. Additionally these solutions provide enhanced conferencing features which allow users to white board, share applications and collaborate.
- Call Center solutions: Bringing in superior skills on multiple platforms and solid experience in hybrid solutions, Sync Solutions provides services around all call center components such as ACD, IVR, CTI, voice logger, WFM, etc.
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